Policies
REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to guarantee and pay for your Ready Up Mobile Gaming video game party reservation. There will be a $25 cancellation fee for all parties or events canceled after payment is received. There will be a $100 cancellation fee for all parties or events canceled after payment is received and within 30 days of scheduled event. No refund in the event of party reservation being canceled within 14 days of the event. Ready Up Mobile Gaming will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.
PAYMENT OPTIONS:
All payments made to Ready Up Mobile Gaming can be done on-line via our secure booking service. We can also accept payment over the phone. Please call 859-750-0559.
PRIVACY:
Ready Up Mobile Gaming is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others. View our Privacy Policy page for more information.
TIPS:
The game coach is there to make sure your group is making the most of our high-tech fun. They instruct, inspire and entertain your party. Tipping for good service is appreciated, but not required.
TRAVEL SURCHARGE:
We are happy to come to you anywhere around the Greater Cincinnati, Ohio, Kentucky and Indiana area. To cover the additional time and fuel expense there is a surcharge for travel outside of our outlined service area. Surcharges are based on the county your party will be held in.
INCLEMENT WEATHER:
Ready Up Mobile Gaming’s trailer was designed for all types of weather conditions. The theater is insulated, and climate controlled, with two heating and air conditioning units. There may be occasions when the weather does not want to cooperate on the day of your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff, and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm, or hurricane), please contact us to begin the rescheduling process. Road conditions play a big part in our service. As long as it is safe to drive our equipment, we will be there. The decision on travel safety is made solely by Ready Up Mobile Gaming or our designee.
SUPERVISED CHILDREN:
Ready Up Mobile Gaming requires a parent or guardian to be present inside or just outside the trailer for parties with guests under sixteen years of age. Parties with guest sixteen and over require a parent or guardian to be on property and within contact of game coach should a need arise. Children who are four years or younger need an adult with them at all times.
FOOD/DRINK:
Ready Up Mobile Gaming does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.
ALCOHOL/DRUGS:
You may serve alcohol at a Ready Up Mobile Gaming party or event. We do not allow alcohol inside the gaming trailer. We reserve the right to refuse, cancel, or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Ready Up Mobile Gaming equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the immediate termination of the party.
DAMAGE/INJURY:
Ready Up Mobile Gaming, MET Entertainment LLC, or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Ready Up Mobile Gaming reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Ready Up Mobile Gaming, MET Entertainment LLC, or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
PICTURES:
While your party is in effect the game coach will be taking pictures of the party from inside and outside the trailer. We reserve the right to post to our social media images of the guests, the party, and events related to it. Please notify us via email prior to the event if you wish to opt out of pictures.
READY UP MOBILE GAMING TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level and flat area or logical spot to accommodate your party. Sometimes we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our game coach will not park anywhere that may cause a danger to persons, property, or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally, our game coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.
VIDEO GAME RATINGS:
Ready Up Mobile Gaming will not play any “M" rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M" rated game or higher at your party/event, please send an email to [email protected] indicating the game you prefer or let the game coach know a soon as you can after he/she gets there.
